Job Description
Join our dynamic team as an IT Support Specialist in Virginia Beach! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is a full-time, on-site role offering competitive compensation and growth opportunities in a fast-paced environment.
As the first point of contact for technical issues, you'll diagnose hardware/software problems, implement solutions, and maintain system security. You'll collaborate with cross-functional teams to optimize IT infrastructure while providing outstanding customer service. If you're passionate about technology and thrive in a collaborative setting, apply now to make an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain cybersecurity protocols including endpoint protection
- Provide remote and on-site technical support to 50+ users
- Document IT processes and maintain accurate inventory records
- Collaborate with vendors for hardware procurement and maintenance
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication abilities
- Experience with helpdesk ticketing systems (Service Desk preferred)
- Ability to work flexible hours during system updates/outages
- Valid driver's license for occasional site visits