Job Description
Join our dynamic tech hub in San Jose as a Senior IT Support Specialist! At InnovateTech Solutions, we empower businesses with cutting-edge IT infrastructure. We're seeking a proactive problem-solver to deliver exceptional technical support to our Bay Area clients. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in one of America's most vibrant tech ecosystems.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and knowledge base articles for IT operations
- Collaborate with cross-functional teams on IT projects
- Monitor system health and proactively address vulnerabilities
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Security+ and Microsoft 365 certifications
- Proficiency in PowerShell, SCCM, and Intune
- Strong Windows Server and Linux administration skills
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities