Job Description
Join our award-winning IT team at InnovateTech Solutions, a leader in digital transformation for San Diego's thriving tech sector. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our 500+ employees across 3 dynamic offices. Enjoy a modern hybrid work model with state-of-the-art equipment and opportunities for advanced certifications. You'll play a pivotal role in maintaining our cutting-edge infrastructure while collaborating with cross-functional teams on exciting projects.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud services (AWS/Azure)
- Manage Active Directory, endpoint security solutions, and mobile device management (MDM) platforms
- Lead hardware/software deployment projects including refresh cycles and new employee onboarding
- Document IT procedures and create knowledge base articles for self-service portals
- Collaborate with vendors for hardware/software procurement and contract negotiations
- Mentor junior support staff and conduct quarterly technology training sessions
- Monitor system performance using tools like SolarWinds and ServiceNow
- Implement ITIL best practices for incident management and service request fulfillment
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Microsoft 365 administration and hybrid cloud infrastructure
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ServiceNow ITSM and Jira for ticket management
- Excellent troubleshooting skills for complex network and security issues
- CCNA or equivalent network certification preferred
- Ability to lift 30 lbs for equipment maintenance tasks