Job Description
Join our dynamic IT team at TechCorp Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Dallas-based employees. In this role, you'll troubleshoot hardware/software issues, optimize system performance, and implement cutting-edge security protocols. Enjoy a collaborative environment with flexible work options, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Implement cybersecurity best practices including endpoint protection and VPN management
- Provide user training on new technologies and software applications
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure AD
- Strong knowledge of cloud services (AWS/Azure/GCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication skills and customer service orientation
- Ability to manage multiple priorities in fast-paced settings
- Bachelor's degree in Computer Science or related field preferred