Job Description
Join our innovative Austin team at TechFlow Solutions as an IT Support Specialist! We're a fast-growing tech company transforming digital experiences, and we need your expertise to keep our operations seamless. You'll be the backbone of our IT infrastructure, supporting 500+ employees across our vibrant downtown headquarters. We offer hybrid work, cutting-edge tech stack, and opportunities for certifications. If you thrive in dynamic environments and love solving complex tech puzzles, this is your next career-defining role.
We pride ourselves on our collaborative culture, competitive benefits package, and commitment to employee growth. Austin's thriving tech scene meets our startup energy, creating an unbeatable professional playground. Ready to power the future of IT support?
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and enterprise security protocols
- Deploy and maintain 500+ endpoints (Windows/macOS/Linux)
- Lead system migrations and cloud integration projects
- Document SOPs and create knowledge base articles
- Collaborate with DevOps team on CI/CD pipelines
- Implement cybersecurity best practices across endpoints
Qualifications
- 3+ years enterprise IT support experience with Windows/macOS/Linux
- Expert-level knowledge of Active Directory, SCCM, and Intune
- Azure/AWS cloud services certification preferred
- Strong scripting skills (PowerShell/Bash)
- ITIL Foundation certification or equivalent
- Experience with ServiceNow ticketing systems
- Excellent troubleshooting and communication skills
- Bachelor's degree in Computer Science or related field