Job Description
Join InnovateTech Solutions as a key player in our IT Support team! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in Fort Worth. You'll be the hero behind our seamless operations, troubleshooting hardware/software issues while maintaining robust network security. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and clear pathways for career advancement. If you're passionate about solving complex tech puzzles and elevating user experiences, this is your next big break!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud-based services (O365, Azure)
- Implement cybersecurity protocols including endpoint protection and data encryption
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Document IT processes and create knowledge base articles
- Provide on-site and remote technical support for 50+ users
- Coordinate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Proficiency in Active Directory, Group Policy, and Windows Server administration
- Strong knowledge of cloud platforms (Azure, AWS, O365)
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Ability to manage multiple priorities in fast-paced environments