Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive benefits, flexible work options, and opportunities for growth in a rapidly expanding company. Help us empower our workforce through seamless technology solutions.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Implement cybersecurity best practices and endpoint protection
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Train employees on IT policies and digital tools
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- 3+ years in IT support with Windows 10/11 experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in cloud services (AWS/Azure/GCP) and SaaS platforms
- Strong troubleshooting skills for desktop, mobile, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid Florida driver's license for occasional on-site support