Job Description
Join our dynamic IT team in sunny San Diego! We're urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing workforce. This critical role demands proactive problem-solving and a passion for seamless user experiences. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape our digital infrastructure in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based systems
- Provide remote and on-site technical support to 100+ employees
- Implement cybersecurity best practices and maintain compliance
- Document IT processes and create knowledge base articles
- Collaborate with vendors for equipment procurement and maintenance
- Support AV equipment and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for network, security, and application issues
- Excellent communication and customer service abilities
- Ability to prioritize tasks in a fast-paced startup environment