Job Description
Join our cutting-edge team at NexusTech Solutions, where innovation meets excellence. We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical support to our growing client base in the Las Vegas area. As a key member of our IT department, you'll play a pivotal role in maintaining seamless operations and driving digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Install, configure, and maintain end-user devices including laptops, mobile devices, and printers
- Document technical issues, solutions, and asset inventory in ITSM systems
- Collaborate with vendors and internal teams to resolve complex infrastructure problems
- Implement security protocols and ensure compliance with industry standards
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/AWS)
- Strong diagnostic skills for hardware/software/network troubleshooting
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Excellent communication skills and customer service orientation
- Ability to work flexible hours including occasional on-call duties