Job Description
Join our dynamic IT team as an IT Support Specialist in Milwaukee! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This high-impact role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment. Immediate start available!
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees via remote and on-site assistance
- Deploy, configure, and manage Windows 10/11 workstations and enterprise applications
- Troubleshoot complex network, hardware, and software issues using diagnostic tools
- Implement security protocols and maintain compliance with industry standards
- Document all IT assets, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Proficiency in Active Directory, Group Policy, and endpoint management
- Strong problem-solving abilities with network diagnostics (Wireshark, Ping)
- Experience with Service Desk ticketing systems (Jira, ServiceNow)
- Excellent communication skills and customer service mindset