Job Description
Are you a tech-savvy problem-solver ready to make an immediate impact? TechSolutions Inc. is urgently seeking a dedicated IT Support Specialist to join our growing team in Albuquerque. This is your chance to work with cutting-edge technology while providing exceptional support to our diverse client base. We offer a collaborative environment, competitive compensation, and opportunities for professional growth. Don't miss this urgent opening – apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with rapid response times
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex troubleshooting
- Document IT procedures and knowledge base articles
- Ensure data security compliance across all systems
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+/Network+ certification (or equivalent)
- Strong analytical and diagnostic skills
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)