Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in Baltimore! We're urgently seeking a dynamic professional to provide exceptional technical support to our growing client base. This role offers rapid career advancement, cutting-edge technology exposure, and the opportunity to make immediate impact in a collaborative environment. Immediate start available for qualified candidates.
Our ideal candidate thrives in fast-paced settings, possesses deep troubleshooting expertise, and excels at translating technical concepts for non-technical users. You'll be the frontline hero resolving complex IT challenges while maintaining our reputation for stellar service.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (O365/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Provide remote and on-site support with SLA adherence
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Train users on security best practices and new technologies
Qualifications
- 5+ years of enterprise IT support experience
- Expert-level Windows/macOS troubleshooting and deployment
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Active CompTIA Security+ or equivalent certification
- Experience with SCCM/Intune and cloud migrations
- Excellent communication and customer service skills
- Ability to work independently and prioritize urgent requests
- Valid Maryland driver's license for occasional on-site visits