Job Description
Immediate opening for an IT Support Specialist in Memphis, TN! Join our dynamic team and become the technical hero our employees rely on every day. We're seeking a passionate problem-solver with a knack for delivering exceptional user experiences. This urgent role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment. If you're ready to make an immediate impact and advance your career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support for 150+ employees
- Document IT procedures and maintain updated knowledge base
- Coordinate with vendors for hardware/software procurement and maintenance
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong understanding of TCP/IP networking and cloud services (AWS/Azure)
- Excellent troubleshooting skills with hardware and software issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Ability to lift 30 lbs and work flexible hours on-call rotation