Job Description
We are urgently seeking a passionate IT Support Specialist to join our dynamic team in Louisville, KY. This is a critical role requiring immediate availability to ensure seamless technical operations for our growing organization. If you thrive in fast-paced environments and possess exceptional troubleshooting skills, we encourage you to apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows 10/11 endpoints and Active Directory infrastructure
- Deploy, configure, and troubleshoot cloud-based solutions (O365, Azure)
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams to resolve complex system issues
- Conduct user training on security protocols and best practices
- Implement and maintain cybersecurity measures (firewalls, VPNs)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, SCCM, and VMWare
- Strong knowledge of TCP/IP networking and cloud services
- Excellent communication and problem-solving abilities
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license and reliable transportation
- BS in Computer Science or related field preferred