Job Description
We're urgently seeking a dynamic IT Support Specialist to join our San Diego team! As a critical member of our tech operations, you'll empower our workforce by delivering seamless technical solutions. We offer a collaborative environment, competitive benefits, and opportunities for growth in a rapidly scaling company. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Support VoIP systems and video conferencing setups
- Conduct IT security audits and vulnerability assessments
Qualifications
- 3+ years in enterprise IT support or helpdesk roles
- Expertise in Windows OS, macOS, and mobile platforms
- Strong networking skills (TCP/IP, DNS, DHCP, VPN)
- Experience with ServiceNow or ITSM tools
- CompTIA Security+ or equivalent certification preferred
- Excellent troubleshooting and customer service skills
- Ability to work under pressure and prioritize urgent tickets