Job Description
Join the elite tech team at Apex Digital Systems in the heart of San Francisco. We are seeking a Technical Support Specialist to deliver top-tier IT services to our global clientele. If you have a passion for resolving complex technical issues and enjoy working in a fast-paced, innovative environment, we want to meet you.
As part of our team, you will bridge the gap between our users and our technology stack, ensuring seamless operations across all departments. We offer a hybrid work model, competitive benefits, and a clear path for career growth in one of the world's most dynamic tech hubs.
Responsibilities
- Tier 2 & 3 Technical Support: Troubleshoot hardware, software, and network issues for employees via phone, email, and in-person visits.
- Endpoint Management: Deploy, configure, and maintain Windows and macOS devices, ensuring security protocols are met.
- Network Administration: Monitor network performance, troubleshoot connectivity issues, and assist with firewall configurations.
- Help Desk Operations: Manage the ticketing system (Zendesk/ServiceNow) to prioritize and resolve user requests efficiently.
- System Updates: Schedule and execute software patches, OS updates, and security audits to minimize downtime.
- Remote Access: Provide remote technical assistance and manage VPN configurations for remote staff.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Experience: Minimum of 3-5 years of experience in IT Help Desk or Desktop Support roles.
- Operating Systems: Proficiency in Windows 10/11 and macOS environments.
- Communication: Excellent verbal and written communication skills with a knack for explaining technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying system trends and potential failures.