Job Description
Join TechNova Solutions as a key player in our IT Support team! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce in Charlotte. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless IT operations. With competitive compensation, comprehensive benefits, and opportunities for professional growth, this role is perfect for tech-savvy professionals passionate about delivering outstanding user experiences.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory configurations
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide on-site and remote support for hardware/software installations
- Document IT processes and maintain updated knowledge base articles
- Collaborate with cybersecurity team on incident response protocols
- Train employees on best practices for data security and system usage
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong troubleshooting skills for endpoint devices and network connectivity
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills and customer service mindset
- Ability to prioritize tasks and work independently in fast-paced settings