Job Description
Nexus Systems Group is seeking a detail-oriented and proactive IT Support Specialist to join our thriving team in Washington, DC. In this role, you will be the backbone of our internal technology infrastructure, ensuring our staff remains productive and secure. We pride ourselves on a culture of innovation and reliability, and we are looking for a professional who embodies these values.
As a key member of our IT team, you will provide Tier 2 support, manage hardware deployments, and ensure the seamless operation of our network environment. If you have a passion for problem-solving and a strong technical background, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools (e.g., LogMeIn, TeamViewer).
- Manage hardware lifecycle including the deployment, maintenance, and repair of laptops, desktops, printers, and mobile devices.
- Administer and troubleshoot the local area network (LAN), Wi-Fi connectivity, and security protocols.
- Maintain accurate IT ticket records in our Service Desk software, ensuring timely resolution of user issues.
- Collaborate with vendors for hardware repairs, software licensing, and third-party service agreements.
- Conduct onboarding training for new employees regarding our IT policies and software tools.
Qualifications
- CompTIA A+ Certification (or equivalent IT support experience).
- 3+ years of professional experience in IT support, help desk, or technical support roles.
- Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced government contracting environment.