Job Description
Join our award-winning IT team at NexusTech Solutions, a leading tech innovator in the heart of Seattle's vibrant tech hub. We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical support to our growing team of 200+ professionals. You'll be the go-to expert for resolving complex IT challenges, implementing cutting-edge solutions, and ensuring seamless operations in our hybrid work environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Microsoft 365 environment including Azure AD and Intune
- Deploy and troubleshoot virtual desktop solutions (VMware/Citrix)
- Collaborate with security team on endpoint protection and compliance initiatives
- Document IT processes and create knowledge base articles
- Lead IT projects including hardware refreshes and software migrations
- Mentor junior support staff and provide after-hours on-call support
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Certification in CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Strong scripting skills (PowerShell preferred)
- Experience with ITSM tools (ServiceNow/Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently and manage competing priorities
- Valid Washington State driver's license for occasional equipment pickups