Job Description
Join our dynamic Denver team as an IT Support Specialist and become the backbone of our technology ecosystem. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. If you thrive in fast-paced environments and love solving complex technical puzzles, this is your opportunity to shine in the Mile-High City's thriving tech scene.
At TechSolutions Denver, we pride ourselves on fostering innovation and professional growth. You'll collaborate with cross-functional teams while implementing best practices for system security and efficiency. Enjoy competitive compensation, comprehensive benefits, and a culture that values your technical expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system issues using remote monitoring and diagnostic tools
- Deploy and maintain Windows/macOS environments with emphasis on security protocols
- Collaborate with vendors for hardware procurement and lifecycle management
- Document IT procedures, create knowledge base articles, and optimize support workflows
- Assist in cloud service administration (Azure/AWS) and SaaS application integrations
- Lead IT security initiatives including patch management and vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and PowerShell scripting
- CompTIA Security+ or equivalent security certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Strong problem-solving abilities with focus on root cause analysis
- Excellent communication skills for technical and non-technical stakeholders
- Valid Colorado driver's license for occasional equipment transport