Job Description
Join our dynamic team as an IT Support Specialist in Oakland, CA! We're urgently hiring a tech-savvy professional to deliver exceptional IT services to our growing client base. At TechNova Solutions, we empower businesses through innovative technology solutions, and we need your expertise to maintain our reputation for excellence. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth. Apply today and make an immediate impact!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 100+ endpoints
- Implement and maintain cybersecurity protocols including firewalls, VPNs, and endpoint protection
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Document IT processes, SOPs, and asset inventory using ServiceNow
- Train staff on cybersecurity best practices and new technologies
- Coordinate with vendors for hardware procurement and software licensing
- Perform system upgrades, patches, and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows Server 2019+, macOS, and Linux administration
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ticketing systems (ServiceNow preferred) and ITIL practices
- Excellent troubleshooting skills for network, security, and application issues
- Ability to communicate complex technical concepts to non-technical staff
- Valid California driver's license for occasional on-site visits