Job Description
Join TechFlow Solutions as a key player in our dynamic IT team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Jacksonville. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Your expertise will directly impact our clients' operational success while working with cutting-edge technologies.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and optimize network performance including VPN, firewalls, and security protocols
- Develop and maintain comprehensive technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service level agreements
- Train end-users on security best practices and software utilization
- Implement backup/disaster recovery solutions for critical systems
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong analytical and troubleshooting skills with network protocols
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent communication skills with ability to translate technical concepts
- Valid Florida driver's license for occasional on-site visits