Job Description
Join our dynamic IT team in Austin's thriving tech hub! InnovateTech Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital experiences for our diverse clientele. Enjoy a collaborative environment with cutting-edge tools and opportunities for professional growth in one of America's fastest-growing tech markets.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure configurations
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain endpoint management solutions (Intune, SCCM)
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certifications required
- Expertise in Microsoft 365 administration and Azure fundamentals
- Strong scripting skills (PowerShell, Python) for automation
- Experience with ticketing systems (ServiceNow, Jira) and ITIL best practices
- Excellent communication skills and customer service aptitude