Job Description
Join TechNova Solutions, a leading Silicon Valley innovator, as our next IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our dynamic team in the heart of San Jose's tech hub. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for growth in one of America's most vibrant tech ecosystems.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage and troubleshoot network infrastructure (Cisco, Palo Alto firewalls)
- Deploy and maintain cloud solutions (Azure, Office 365, AWS)
- Implement cybersecurity protocols and incident response
- Document IT processes and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Support AV systems and conference room technology
- Maintain 99.9% system uptime SLA
Qualifications
- 3+ years enterprise IT support experience in fast-paced environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, SCCM, and Intune
- Strong scripting skills (PowerShell, Python)
- Experience with ticketing systems (ServiceNow, Jira)
- CCNA or similar networking certification preferred
- Excellent communication and problem-solving abilities
- Ability to lift 30 lbs for equipment maintenance