Job Description
Join our dynamic team as an IT Support Specialist in Dallas, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations. As a key member of our IT department, you'll empower colleagues with cutting-edge solutions while advancing your career in a growth-oriented environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, VPN configurations, and cloud services
- Deploy and maintain cybersecurity protocols including MFA and endpoint protection
- Document SOPs and create knowledge base articles for internal use
- Collaborate with vendors for hardware procurement and service level agreements
- Support office infrastructure including printers, networks, and AV systems
- Train staff on new technologies and security best practices
Qualifications
- 3+ years in enterprise IT support with Windows 10/11 expertise
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure AD
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for network connectivity issues
- Bachelor's degree in IT or related field preferred
- Ability to lift 30lbs for equipment maintenance