Job Description
Join our dynamic IT team at TechSolutions Inc., a leading innovator in Columbus' growing tech scene. We're seeking a passionate IT Support Specialist to empower our workforce through seamless technology solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact. Help us shape the future of tech support in Ohio's capital.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, O365, and cloud infrastructure (AWS/Azure) administration
- Implement security protocols and conduct vulnerability assessments
- Deploy and manage endpoint management solutions (Intune/SCCM)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead disaster recovery and business continuity initiatives
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation
- Experience with network troubleshooting (TCP/IP, DNS, DHCP)
- Strong customer service skills with SLA management experience
- Knowledge of ITIL framework and ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for hardware deployments