Job Description
Join TechSolutions Inc., a leading innovator in enterprise technology, as an IT Support Specialist in our Fort Worth headquarters. We're seeking a technically proficient professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration with 95% SLA adherence
- Deploy and maintain network infrastructure including Cisco switches and Fortinet firewalls
- Execute endpoint security protocols and vulnerability remediation
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Lead hardware refresh projects for desktop/laptop deployments
Qualifications
- 3+ years of enterprise IT support experience with Windows 10/11
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in PowerShell scripting and SCCM/Intune management
- Hands-on experience with VPN, RDP, and remote support tools
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field preferred