Job Description
Join our dynamic team immediately as an IT Support Specialist in Houston! We're urgently seeking a tech-savvy professional to resolve critical system issues and empower our workforce. If you thrive in fast-paced environments and excel at problem-solving, this is your moment to shine. Enjoy competitive compensation, cutting-edge tools, and opportunities for rapid career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for 200+ users across Windows/macOS environments
- Deploy and manage cloud infrastructure (Azure/AWS) and on-premise servers
- Implement cybersecurity protocols and conduct vulnerability assessments
- Optimize network performance using Cisco/Juniper hardware
- Create and maintain documentation for IT systems and procedures
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead disaster recovery testing and incident response protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud services (O365, Azure) and virtualization
- Proven ability to troubleshoot complex hardware/software issues
- Excellent communication skills with ability to train non-technical staff
- Valid Texas driver's license and ability to travel between sites