Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing Portland-based workforce. In this pivotal role, you'll troubleshoot complex hardware/software issues, implement cybersecurity protocols, and drive seamless system integrations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (AWS/Azure), and network security protocols
- Provide Tier 1-2 support for 200+ employees via ticketing systems (ServiceNow/Jira)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and conduct technical training for staff
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Hands-on experience with VPNs, firewalls, and network diagnostics
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent problem-solving and communication abilities
- Ability to work flexible hours including occasional on-call rotations