Job Description
We're urgently seeking a skilled IT Support Specialist to join our dynamic team in Boston, MA. As a critical member of our IT department, you'll ensure seamless technology operations across our fast-paced environment. This is a high-impact role offering competitive compensation and growth opportunities in a company that values innovation and employee development.
Responsibilities
- Provide tier-1/2 technical support for hardware, software, and network issues
- Manage help desk tickets via Jira Service Desk with SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Administer Active Directory, Azure AD, and O365 environments
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct security audits and implement endpoint protection measures
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent experience
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, O365, and cloud infrastructure
- Experience with ticketing systems (Jira, ServiceNow) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks in high-pressure situations