Job Description
Join our dynamic IT team in Minneapolis as an urgent hire! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This is a high-impact role where you'll solve complex challenges, enhance user experiences, and drive digital transformation. If you thrive in fast-paced environments and excel at troubleshooting, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Deploy and configure hardware/software systems across 500+ endpoints
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors to resolve escalations and service issues
- Lead cybersecurity awareness training for 200+ employees
- Optimize IT operations using monitoring tools (SolarWinds/Datadog)
Qualifications
- 3+ years in IT support with Windows/Enterprise environment experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in SCCM, Intune, and PowerShell scripting
- Strong understanding of TCP/IP, DNS, and firewall configurations
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work flexible hours during outages