Job Description
Join TechNova Solutions as an IT Support Specialist in the heart of Oakland! We're urgently hiring a tech-savvy professional to deliver exceptional IT services to our dynamic team. As a key player in our IT department, you'll ensure seamless operations, resolve technical issues, and drive digital transformation. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and maintain IT infrastructure including servers, workstations, and cloud services
- Implement cybersecurity protocols and ensure system compliance
- Train employees on IT best practices and new technologies
- Collaborate with cross-functional teams to optimize IT workflows
- Document technical procedures and maintain knowledge base
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows OS, macOS, and Active Directory
- Certification in CompTIA A+, Network+, or equivalent
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with cloud platforms (AWS, Azure, or GCP)
- Excellent communication and customer service abilities
- Ability to prioritize tasks in high-pressure situations
- Valid California driver's license for occasional off-site support