Job Description
Join TechSolutions Inc.'s dynamic IT team in Omaha! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a critical member of our operations, you'll ensure seamless system functionality and user satisfaction while advancing your career in a collaborative, innovative environment. Immediate start available!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols including VPNs and endpoint protection
- Manage Active Directory, cloud services (Azure/O365), and virtualization platforms
- Document IT processes, SOPs, and knowledge base articles
- Coordinate with vendors for hardware procurement and service contracts
- Lead disaster recovery testing and system backup procedures
- Mentor junior technicians and cross-train on emerging technologies
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows Server administration (2016/2019)
- Strong experience with Azure AD and Intune MDM
- Excellent troubleshooting skills across Windows/macOS/Linux environments
- ITIL Foundation certification preferred
- Ability to lift 30lbs for hardware deployments
- Valid Nebraska driver's license for occasional site visits