Job Description
Join Innovatech Solutions as a Senior IT Support Specialist in Raleigh, NC! We're urgently seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing team. This high-impact role combines hands-on technical expertise with stellar customer service in a dynamic, fast-paced environment. You'll be the backbone of our digital operations, ensuring seamless system performance while driving innovation. If you're passionate about solving complex technical challenges and thrive in collaborative settings, this is your opportunity to make an immediate impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and optimize cloud infrastructure (AWS/Azure) and on-premise servers
- Implement cybersecurity protocols and conduct vulnerability assessments
- Lead IT projects including system migrations and software deployments
- Document technical procedures and maintain comprehensive knowledge base
- Collaborate with cross-functional teams to align IT with business goals
- Mentor junior IT staff and provide escalation support
Qualifications
- 5+ years in enterprise IT support with 2+ years in senior roles
- Expertise in Windows Server administration, Active Directory, and GPO
- Strong networking skills (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Proven ability to troubleshoot complex hardware/software issues
- Excellent communication skills with technical/non-technical stakeholders