Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Miami! We're urgently seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. This is your chance to make an immediate impact while advancing your career in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies. Apply today and become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and maintain network infrastructure including switches, routers, and firewalls
- Provide remote and on-site technical support for 100+ employees
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and conduct security audits
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert proficiency in Windows 10/11 and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified
- Excellent troubleshooting skills with hardware/software conflicts
- Ability to manage multiple priorities under tight deadlines
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Valid Florida driver's license for occasional on-site support