Job Description
Immediate opportunity for an IT Support Specialist in Virginia Beach! Join our dynamic team at TechNova Solutions and become the backbone of our technical operations. We're urgently hiring a passionate professional to deliver exceptional IT support to our growing client base. Enjoy a collaborative environment, competitive benefits, and the chance to work with cutting-edge technologies. Don't miss this chance to accelerate your career in one of Virginia's most vibrant tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/Mac environments, including Active Directory and cloud services
- Diagnose and resolve system outages with minimal downtime
- Implement security protocols and ensure compliance with IT standards
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows/Mac environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Valid Virginia driver's license and ability to travel to client sites