Job Description
Join our dynamic team in Boston's financial district as we urgently seek an IT Support Specialist to drive our technological infrastructure forward. This high-impact role requires a proactive problem-solver passionate about delivering seamless user experiences in a fast-paced environment. Enjoy competitive benefits, modern office amenities, and opportunities for career growth within a company that values innovation and employee development. Immediate start available!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across 500+ endpoints
- Diagnose and resolve complex system issues with SLA adherence
- Deploy and maintain enterprise applications (Microsoft 365, VMware)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV systems and meeting room technologies
- Conduct periodic system audits and security assessments
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, Active Directory, and Office 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs and work flexible hours during outages
- Bachelor's degree in IT or related field preferred