Job Description
Join TechSolutions Columbus as a Senior IT Support Specialist and become the backbone of our dynamic tech ecosystem! We're seeking a dedicated professional to deliver exceptional technical support to 200+ employees across our Columbus headquarters. This hybrid role combines on-site troubleshooting with remote system management, offering the perfect blend of hands-on engagement and digital innovation. Our culture champions growth—enjoy 20 days of PTO, comprehensive health benefits, and $5,000 annual professional development stipend. Help us build the future of IT support while advancing your career in Ohio's thriving tech hub!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and Office 365 environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Lead IT projects including hardware refreshes and system migrations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for procurement and SLA management
- Mentor junior technicians through peer review sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows Server 2019/2022, VMware vSphere, and Cisco networking
- Proven experience with ITIL incident/problem/change management
- Strong scripting capabilities (PowerShell/Bash) for automation
- Bachelor's degree in Computer Science or related field
- Excellent written communication for cross-departmental collaboration