Job Description
About Nexus Systems: We are a forward-thinking technology firm dedicated to empowering businesses through innovative IT solutions. Based in the heart of Fort Worth, we are seeking a dedicated IT Support Specialist to join our growing team. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Collaborative and inclusive company culture.
- State-of-the-art office equipment and hybrid work options.
The Role:
As an IT Support Specialist, you will be the first line of defense for our employees' technology needs, ensuring seamless connectivity and system functionality. Your expertise will directly impact our operational efficiency.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Manage and troubleshoot end-user devices, including Windows PCs, Macs, printers, and mobile devices.
- Administer and maintain Active Directory, user accounts, and security permissions.
- Monitor network performance and perform routine maintenance to ensure high availability.
- Assist in the deployment and configuration of new hardware and software applications.
- Document technical issues and resolutions in the ticketing system to improve service processes.
Qualifications
- Minimum of 2 years of experience in IT support or Help Desk roles.
- CompTIA A+ or Network+ certification preferred.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Associate degree in Computer Science, Information Technology, or related field.