Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technology infrastructure! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain seamless operations in Austin's thriving tech hub. This full-time role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
As a key member of our IT department, you'll be instrumental in resolving technical challenges, optimizing system performance, and ensuring our 200+ employees stay productive. We value problem-solvers who thrive in fast-paced settings and are passionate about delivering outstanding customer service.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure) administration
- Deploy and maintain endpoint security solutions including EDR and antivirus protocols
- Document IT procedures, create knowledge base articles, and conduct employee training sessions
- Collaborate with vendors for hardware procurement and service level agreements
- Monitor system health using tools like SolarWinds and ServiceNow
- Lead IT projects including hardware refreshes and software migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS troubleshooting, and Active Directory
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ServiceNow, Jira, or ITSM platforms
- Able to lift 50lbs for hardware installation/maintenance
- Excellent communication skills and ability to train non-technical users
- Austin-based with ability to work hybrid schedule (3 days in-office)