Job Description
Join our dynamic IT team in Memphis and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to join our growing tech hub. This critical role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a fast-paced environment. If you're passionate about solving technical challenges and thrive in collaborative settings, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain company servers, workstations, and cloud infrastructure
- Implement cybersecurity protocols and ensure system compliance
- Train staff on IT best practices and new technologies
- Collaborate with cross-functional teams to optimize IT operations
- Document IT procedures and create technical documentation
Qualifications
- 3+ years of hands-on IT support experience
- Expertise in Windows OS, Active Directory, and cloud platforms
- CompTIA A+/Network+ or equivalent certifications
- Strong troubleshooting skills with hardware/software issues
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities