Job Description
Join TechSolutions Inc. as a key member of our IT Support team in Chicago! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing enterprise client base. You'll be the go-to expert for resolving complex system issues while implementing cutting-edge solutions in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for desktops, servers, and cloud infrastructure
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Manage Active Directory, Exchange Online, and VPN configurations
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support office moves and new employee onboarding processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk)
- Excellent troubleshooting skills with hardware and software diagnostics
- Ability to communicate technical concepts clearly to non-technical stakeholders