Job Description
Join our dynamic team as an Urgently Hiring IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support across our growing organization. This critical role requires immediate availability to resolve system issues, maintain infrastructure, and ensure seamless user experiences. If you thrive in fast-paced environments and possess deep technical expertise, we want to hear from you today!
Why TechFlow Solutions? We're a cutting-edge tech firm offering competitive benefits, career growth opportunities, and a collaborative culture where innovation thrives. Your skills will directly impact our operations and client success.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments across 500+ endpoints
- Administer Active Directory, O365, and cloud infrastructure
- Document SOPs and create knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Implement security protocols and patch management
- Mentor junior support staff during high-volume incidents
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficient in Active Directory, SCCM, and Azure AD
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for VPN, printers, and peripherals
- Ability to work rotating on-call shifts
- Excellent communication and customer service abilities
- BS in IT or related field preferred