Job Description
Join our dynamic IT team in the heart of New Orleans! We're urgently seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in one of America's most vibrant cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve escalated tickets with SLA adherence
- Deploy and maintain security systems including endpoint protection and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct user training on new systems and best practices
- Monitor system health and implement preventive maintenance
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira) and remote management tools
- Strong analytical skills for diagnosing complex technical issues
- Excellent communication abilities with non-technical stakeholders
- Valid Louisiana driver's license for occasional on-site visits