Job Description
Join TechNova Solutions' dynamic IT team as an IT Support Specialist in the heart of New York City. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This hybrid role combines on-site collaboration in our Manhattan office with flexible remote work options. You'll be instrumental in optimizing our technology ecosystem while working alongside industry experts in a collaborative, fast-paced environment. We offer comprehensive benefits, professional development stipends, and a culture that values innovation and work-life balance.
Responsibilities
- Provide tier 1-2 technical support for 200+ employees across Windows/macOS environments
- Deploy and manage cloud-based solutions (Microsoft 365, Azure AD)
- Diagnose and resolve network, hardware, and software issues within SLAs
- Implement cybersecurity best practices and endpoint protection protocols
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support office AV systems and video conferencing infrastructure
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Proficiency in Active Directory, SCCM, and Intune management
- Strong troubleshooting abilities with hardware, networking, and SaaS applications
- Excellent written/verbal communication and customer service skills
- Familiarity with ITIL processes and IT service management
- Bachelor's degree in Computer Science or related field preferred