Job Description
Join our dynamic team as an IT Support Specialist in Charlotte, NC! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is a rare opportunity to make immediate impact in a fast-paced environment with competitive compensation and growth potential. Apply now and become a vital part of our innovation-driven organization!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Deploy and configure desktop/laptop systems across 100+ endpoints
- Monitor network performance and resolve connectivity challenges
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Train staff on cybersecurity best practices
- Support cloud services (Office 365, Azure) integrations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Valid North Carolina driver's license for occasional site visits