Job Description
Join our dynamic IT team at Omaha Tech Solutions and become the backbone of our technical operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our Omaha-based team, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation for local businesses. This is your chance to accelerate your career in a fast-paced environment where your expertise directly impacts organizational success.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows, macOS, and Linux environments
- Deploy and manage cloud services including Microsoft 365 and Azure
- Execute cybersecurity protocols and vulnerability assessments
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Maintain compliance with ITIL framework and industry standards
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+ required)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, VPN configurations, and endpoint management
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITSM practices
- CompTIA Security+ certification preferred
- Excellent communication skills and customer service mindset