Job Description
Join our award-winning IT team as a Senior IT Support Specialist in Atlanta! We're urgently seeking a tech-savvy professional to deliver exceptional user support across our hybrid workforce. This high-impact role requires someone who thrives in fast-paced environments and can diagnose complex issues with precision. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a company that values innovation and employee growth.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage and troubleshoot Microsoft 365, Active Directory, and cloud infrastructure
- Implement and maintain security protocols including endpoint protection and access controls
- Document IT procedures and create knowledge base articles for team scalability
- Collaborate with vendors for hardware/software procurement and contract management
- Mentor junior support staff and lead cross-departmental IT projects
Qualifications
- 5+ years of enterprise IT support experience with Windows 10/11 and macOS
- Expert-level knowledge of Active Directory, Azure AD, and Microsoft 365
- CompTIA Security+ or equivalent security certification required
- Proven experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with ability to train non-technical users
- CCNA or Network+ certification preferred