Job Description
Immediate Opening for Senior IT Support Specialist in Mesa, AZ! Join our dynamic team at TechSolve Solutions and become the backbone of our technology infrastructure. We're urgently seeking a dedicated professional to provide exceptional technical support across our growing organization. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a fast-paced environment. If you're passionate about solving complex IT challenges and delivering outstanding user experiences, we encourage you to apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments, including Active Directory and cloud services
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to ensure seamless system integration
- Lead IT infrastructure projects including hardware refreshes and system migrations
- Monitor network performance and proactively address potential disruptions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong troubleshooting skills with network protocols and security tools
- Excellent communication abilities with both technical and non-technical stakeholders
- Experience with ITSM tools (ServiceNow, Jira Service Desk) preferred
- Ability to manage multiple priorities in a deadline-driven setting