Job Description
Immediate opening for IT Support Specialist in Colorado Springs! Join our dynamic team and become the technical backbone of our growing organization. We're seeking a proactive problem-solver to deliver exceptional IT services across diverse environments. This urgent role offers competitive compensation, comprehensive benefits, and the opportunity to shape our technical infrastructure.
As our first point of contact for technical issues, you'll ensure seamless operations while implementing cutting-edge solutions. If you're passionate about technology and thrive in fast-paced settings, this is your chance to make an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network infrastructure, and cloud services (AWS/Azure)
- Provide Tier 1-2 support via ticketing systems and remote assistance
- Deploy and maintain security protocols including endpoint protection
- Document technical procedures and maintain IT asset inventories
- Collaborate with cross-functional teams on system upgrades
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals and TCP/IP
- Experience with helpdesk tools (ServiceNow, Jira Service Desk)
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Valid Colorado driver's license (for occasional site visits)